Shipping & Returns

At Yu Tea, we are passionately dedicated to delivering the finest 100% Organic Japanese tea experience. Our commitment extends beyond just providing high-quality teas; it encompasses ensuring the complete satisfaction of our valued clients. We understand that sometimes, things may not go as planned, which is why we offer a comprehensive Shipping and Return Policy to ensure a smooth, hassle-free experience for you.

30-Day Satisfaction Guarantee:

Your contentment is our top priority. We confidently back our products with a 30-day satisfaction guarantee. If you're not entirely satisfied with your purchase, we're here to help.

Returnable Items:

To make your experience seamless, we've outlined the items that can be returned:

  1. Recent Purchases: Any item bought within the last 30 days is eligible for return.
  2. Unopened Products: Items in their original, unopened cartons or packages can be returned.
  3. Opened/Sampled Products: Even if you've tried our tea, as long as about 50% of the contents remain, you can return opened or sampled cartons.
  4. Individual Cartons: Each individually purchased carton is eligible for a return.
  5. Bundled Purchases: Full bundle purchases can be returned as a whole.

Exceptions to Our Policy:

While we strive to be flexible, there are certain items that we cannot accept for returns:

  1. Old Purchases: Items purchased over 30 days ago are not eligible for return.
  2. Depleted Products: Tea that has been significantly used or depleted cannot be returned.
  3. Partial Bundle Returns: We can only accept returns of the entire bundle, not parts of it.
  4. In-Store Purchases: Items bought from physical stores are subject to the store's return policy.
  5. Third-Party Purchases: Items bought through third-party platforms (like Amazon) are not covered under our policy.
  6. International Orders: Due to the complexities of international shipping, we are unable to accept returns for orders shipped outside of the United States.
  7. Unshipped Returns: We are unable to process returns for items that have not been shipped back to us.

Shipping Policy:

We aim to process and ship your order swiftly. You will receive a confirmation email with tracking information once your order is on its way.

How to Return:

  1. Contact Us: Start by contacting our customer service team at hello [at] yutea.com or navigate to our Contact Us page. We'll help guide you through the process.
  2. Prepare Your Item: Ensure the item is in its original packaging and include any accompanying accessories or documentation.
  3. Ship It Back: You will be provided with a return shipping label. Attach it to your package and drop it off at the designated shipping location.
  4. Refund Processing: Once we receive and inspect the item, we'll process your refund. Please allow a few business days for the refund to reflect in your account.

Questions?

Your satisfaction is our mission. If you have any questions or need assistance with your order, our dedicated customer support team is always ready to assist you. Please feel free to reach out to us at hello [at] yutea.com.

Thank you for choosing Yu Tea. We are thrilled to be a part of your tea journey and are committed to making it a delightful experience.